Help desk

Answer: Wozacom's equipment and partner networks use the G.729AB voice CODEC, which provides optimum voice quality across an IP network. Wozacom to fixed-line calls will be as good as a standard Telkom line.

Answer: No! A Wozacom SIP phone does not work like a Skype phone. Your Wozacom SIP phone plugs directly into the LAN port of your broadband modem/router. Your PC or laptop then plugs directly into your Wozacom SIP phone which has its own built-in router – this allows you to make and receive telephone calls just like a standard Telkom phone. You can choose to either switch your PC off and still make telephone calls or surf the internet and make telephone calls simultaneously.

Answer: Yes! If you need your Wozacom phone to work like a standard Telkom phone then you must keep your broadband connection active at all times.

Answer: It depends on call patterns because of the minimum charges and billing methodology.

Roughly speaking on outbound calls the savings are as follows:

• Telkom Local Calls - 30%
• Telkom National Calls - 33%
• Telkom Cellular calls - 22%
• Telkom International Calls - 60%